I am more aware of personal reactions to the actions of others and what causes these reactions and how to have better control. Maybe self-control is not quite the right word: effortless choices might be more accurate. This will make it much easier to avoid disappointing myself by simply realizing what I am able to do. Challenges in the future should be just that: an interesting challenge. No emotional entanglements from past events. … it is all just calmer and easier so that I am able to make more calls and not become stressed or disappointed. [results: outbound calls increased by 20% in just a few weeks] I found your knowledge and gentle encouragement both comforting and inspiring. Thank you for all your time.